CONTRACT WITHDRAWAL

We would like to inform you that in accordance with the Law on Consumer Protection, purchases through our website store are considered distance selling.

The law in the case of distance sales establishes the right of a buyer who is considered a consumer (naturally, a person shopping for a product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was handed over to him. When canceling, the customer may or may not state the reasons for canceling.

The form/declaration of withdrawal from the contract produces legal effect from the day it is sent to the merchant.

In the case of contract withdrawal, the consumer has the right to a refund or exchange for another product. The amount paid for the goods is refunded to the customer upon product retrieval, and after it is determined that the product is in undamaged and correct condition.

In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount paid for the goods will be refunded to the consumer after the goods are returned to the supplier’s store from where they were sent to the consumer. The supplier has the right to deny the refund if he finds that the goods are not in the correct condition, due to the fact that the consumer handled the goods inadequately or incorrectly. When returning goods, it is mandatory to return them in a correct and unused condition and in the original, undamaged packaging.

The customer is obliged to return the product without delay, and no later than 14 days from the day he sent the withdrawal form. After 14 days of submitting the form, the product cannot be returned.

When returning, the goods must be returned in a correct and unused condition, and the original fiscal receipt must be attached.

Upon receipt / return of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate or exceeds its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer’s fault, the price refund will be denied and the product will be returned to customer at his expense.

The supplier (CML HOME ART) is obliged to refund the amount based on the contract value without delay, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receiving the product returned by the customer.

You can find the cancellation (contract withdrawal) form HERE.